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Help and Frequently Asked Questions

Products

Happy You is quite different to your typical shampoo and conditioner, so please don't expect them to feel the same. 

Your shampoo will only have a little bit of foam. More foam does not mean a better clean! :) 

Your conditioner won't feel super slidy and slippy. Work it through your hair and wait 1-2 minutes before washing out to feel the glorious conditioning effect.

Less is more! We find you need LESS Happy You than conventional haircare products.

Some bonus good news for you: Over time you'll find you don't need to wash your hair as often when you use Happy You Hair products. 

When you switch to Happy You Hair there might be a short period (up to 14 days) where you need to adjust to no longer having an artificial silicone coating on your hair.

Your hair just needs this time to rebalance and find its natural health. Stick with it - it is totally worth it for the shine and lustre you’ll soon have!

This happens because if you’ve been using a typical supermarket hair care brand then you’ve probably been using silicones. Silicones protect your hair but they also do a lot of things that are not so good. Like coating your hair and preventing nutrients from being delivered, and building up over time to weigh your hair down. Not to mention that they have a negative impact on our waterways since they’re not biodegradable.

Yes, due to their low pH, Happy You products are all colour safe. Not just that, we have included ingredients to prolong the life of the colour in your hair.

The short answer is YES :)

The long answer:

Many of our products have essential oils because we stay well away from artificial fragrances. When it comes to essential oils there is no clear cut answer about whether or not you should use them during pregnancy.

Our belief is that many are safe at the very low levels that we use them. But some definitely need to be avoided during pregnancy because they're emmenagogues (stimulates blood flow in the pelvic area). These are oils such as clary sage, sweet marjoram, vetiver and juniper.

We do not use any essential oil that is considered a definite 'no no' during pregnancy. The essential oils we do use are at a very low percentages with the total of essential oil being under 1% which it is considered OK when used topically (by some, you'll find lots of conflicting advice on the net). So it is up to you if you are comfortable with this.

For an anecdotal personal experience Phoebe used all of our products during her last pregnancy without an issues.

If you still want to avoid essential oils entirely that's OK because we still have products for you. Our Gentle Conditioner is essnetial oil free and we'll be releasing our unscented Gentle shampoo in 2021!

They sure are. All of our formulas are Curly Girl approved according to Curlsbot.

We have oodles of curly and wavy haired Happies and they find that our range gives fabulous definition to their curls and we've had lots of emails telling us how delighted our customers are with their ringlets!

Yes, our Happy You Hair range can help with dandruff.

Dandruff is a result of the health of your scalp, as it is made up of flakes of dead skin.

Our gentle probiotic-based formulas will restore your scalp health and reduce dandruff.

Yes you can happily use our range if you have blonde or bleached hair without worrying about compromising your colour.

Yes! As skincare experts we know all about sensitive skin and dermatitis so we've created Happy You to be a range that has scalp health at its core.

Returns / Shipping

We offer FREE Australia-wide shipping for orders over $60 and sample packs.

For other orders we offer $7.95 standard shipping, plus $9.95 express shipping if you need it.

If you're purchasing individual samples we also have a $3 untracked shipping option.

Absolutely! We ship to all countries except for Spain and Brazil.

NEW ZEALAND - Standard Shipping is $9.95. Express option available.

US, CANADA, UK, IRELAND, HONG KONG, JAPAN AND SOUTH EAST ASIA - Starting from $13 standard shipping ($18 for larger orders). Express option available.

Other countries - $35 (International Express Courier)

We sure do - we even offer free 30 day returns.

If you don't fall head over heels in love our products, please contact us within 30 days of purchase to start the returns process.

Please note, we may require proof of purchase to consider your refund request. For more details please see our Returns Policy.

Values and Culture

Yes, Happy You Hair products are accredited as vegan by Choose Cruelty Free Australia.

Yes, Happy You Hair products are accredited as cruelty free by Choose Cruelty Free Australia.

Not many people realise this but the excess shampoo and conditioner you’ve been washing down the drain can make our turtle and dolphin friends unhappy. This includes some solid shampoo bars which use ingredients that have a rating of ‘high’ on the marine toxicity scale. 

That's why we set out to create this range of natural hair care products that do things differently. Click here to learn more about our ingredients.

Yep! You'll see the Australian Made and Owned logo on all our products because they're made in our purpose-built manufacturing facility in Newcastle NSW. We've dubbed it the Happy Shed ;)

Yes, we (Aaron and Phoebe, Happy You founders and owners) are Indigenous Australians and proud descendents of the Wailwan, Kamilaroi and Guringai Australian Aboriginal nations. 

Ingredients

Yes, our products are made from a fusion of natural, naturally derived, and nature identical ingredients. Click here to read more about our ingredients.

No they don't :)

Yes, all Happy You Hair products are gluten free.

Packaging

We use post-consumer-recycled and compostable materials wherever we can because being environmentally friendly and sustainable is a top priority for us. 

Bottles - 100% post-consumer recycled plastic 

Bottle caps - aluminium

Sample pouches and large refill pouches(coming in 2021) - made from post-consumer recycled plastic

Labels - made from 100% plant-based bioplastic

Pumps - these are made from virgin plastic which is why we would LOVE it if you reused these as many times as you can, or avoid them altogether

All of our packaging is 100% recyclable.

Void fill from our boxes - put these in your compost!

Cardboard boxes and brochures - recycle with your local council in your paper recycling system

Bottles and bottle caps - can be recycled with your local council's plastic recycling program

Sample pouches and large refill pouches (coming in 2021) - please take these to Redcycle for soft plastics recycling (you’ll find them at Woolworths and Coles)

Labels- these can be left attached to your pouches and bottles, but to improve recyclability you could peel them off and recycle them separately with Redcycle with your soft plastics 

Pumps- When recycling your pump, please send it to our sister brand, Happy Skincare, as we run a recycling program where you get rewarded for sending us your recyclables (from any brand!). Click here for more information.


Not right now, but these are coming in 2021!

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